PROJECT REFERENCERoad User Charge (RUC) Washington ProgramA-to-Be and IMS selected for RUC Washington Program
A-to-Be and IMS selected for RUC Washington Program
IMS Intellimec was awarded a full scope contract for provision of Washington State Road Usage Charge Pilot’s implementation and operation, using A-to-Be MoveBeyond™ as the mobility back office solution.
The joint proposal’s success comes from strong RUC references in the states of Oregon (OReGO OAM 2013+ and OReGO CAM 2015+ pilots) and California (Road Charge Pilot Program 2016-2017).
This achievement is also a consequence of A-to-Be and Brisa’s close involvement in projects seeking better road user charging solutions, not just in the US — one of its priority markets — with Oregon and California RUC state programs, but also in Europe with RUC Belgium. It is hence natural to find that A-to-Be has been maturing its technology-based portfolio by including dematerialized solutions for dynamic pricing and tolling, covering both central, road side and wearable (smartphones) alternatives.
Following a 6-month period of implementation, this 1-year operation contract is anticipated to go-live during the first quarter of 2018. Currently, the state is enrolling with volunteers for the pilot.
The pilot project is research that will inform potential future state policy, so participants include urban, rural, and suburban drivers, as well as drivers of old cars, new cars, electric cars, hybrid cars, and gas guzzlers. This will help ensure the results of the pilot reflect a balanced cross-section of the state’s drivers and those who visit Washington. Those selected to participate will get to choose how to participate. Even though each will be reporting on their mileage and receiving sample bills, no actual payment is done, as it is free to participate.
The four options are:
- Mileage permit: using a pre-selection for a block of miles.
- Odometer readings: Quarterly readings, completed electronically or in person.
- Plug’n’play: Automated mileage meter with GPS and non-GPS options for monthly electronic travel reports.
- Smartphone app: which may be used with a car plugin.
About IMS®, Intellimec
Intelligent Mechatronic Systems, Inc. (IMS) is a Canadian company, strategically positioned in the connected car ecosystem to deliver market leading services, including usage-based insurance (UBI), fleet services, personal telematics, and road usage charging, in addition to emerging needs for converged services spanning multiple traditional vertical markets.
With more than 15 years of experience delivering practical traveler-centric services throughout the connected car ecosystem, IMS’ solutions help enable interoperable, intuitive and highly relevant solutions for both the connected traveler and the connected car. These solutions include innovative human-machine interfaces (HMI), context-driven machine-to-machine (M2M) applications and services, and location based services designed to deliver a safer, more productive, and more enjoyable driving experience. IMS has made significant industry-leading advancements in these areas, developing a portfolio of 200 patents globally.
For more information on IMS, please visit www.intellimec.com
PROJECT REFERENCEATPM and ETC in Pocahontas ParkwayA new US contract for automatic toll payment machines and free-flow electronic t...
ATPM and ETC in Pocahontas Parkway
A new US contract for automatic toll payment machines and free-flow electronic tolling.
A-to-Be and Globalvia signed a a new contract for self-service and electronic tolling with Globalvia’s toll road concession, Pocahontas Parkway, in Richmond, Virginia, USA.
This contract is with one of the largest concession management companies in the world and is the most recent significant milestone for A-to-Be, as it marks another delivery of A-to-Be’s proven Automatic Toll Payment Machine (A-to-Be A-T-P-M) solution and open road electronic tolling (ORT) system solution.
This tolling systems’ supply includes equipping 10 lanes with self-service toll payment machines (6 at the main plaza, and the remainder 4 in single-lane ramps) and one open road site for electronic tolling (with 2×2 lanes, plus hard-shoulder).
A-to-Be’s toll management system awarded includes essential components for vehicle identification using video and radio-frequency tags, for accurate vehicle classification, and for EZ-Pass account reconciliation, using an interface with the tolling backoffice.
The Pocahontas project is expected to go live during the 2nd Quarter of 2018’s , adding to the deliveries of A-to-Be A-T-P-M for multiple clients, of which Illinois Tollway in DuPage County is the most recent one, currently planning for A-to-Be to install and maintain up to 270 self-service manual tolling lanes. With this A-to-Be solution, Globalvia is now able to deliver a user-friendly solution, built using the latest state-of-the-art technology that promotes highly secure transactions, remote monitoring and built-in fraud detection mechanisms. Alternatively, the traveler might opt to use the free-flow electronic tolling lanes and thus continue to use the road at normal speed, without stopping — or even slowing down.
«A-to-Be is proud to strengthen the relationship with Globalvia, one of the largest players in this industry», as Pedro Bento, A-to-Be Chief-Sales Officer (CSO), highlights. «The US market is, for A-to-Be, the number one priority as self-service and electronic tolling solutions are proving to be consistent and cost-efficient solutions for all toll road concessions.»
«In the upcoming years, the market will hear more and more about A to Be’s successful venture in the USA», anticipates A-to-Be’s CSO.
About Pocahontas Parkway
Pocahontas Parkway began operations in 2002 and is an 8.8-mile cash and fully electronic toll road with an elevated bridge crossing the James River. It is located southeast of Richmond, VA and the 895 toll plaza links Interstate 95 at Chippenham Parkway (Route 150) with Interstate 295 to create a southern bypass around f the city. It is the only crossing of the James River for six miles in either direction. With its open road tolling service, customers with E-ZPass® may travel without stopping to pay tolls.
For more information, please refer to pocahontas895.com
CASE STUDYCase Study BrisaCentralizing Global Operations
In 2004 a technological revolution occurred in Brisa’s motorway
In 2004 a technological revolution occurred in Brisa’s motorways – from a dispersed operational model with local centers and non-standardized procedures into a centralized, uniform and optimized model. This was possible thanks to the awarded A-to-Be® ATLAS™ solution which enables a central coordination for operations in complexroad networks.
This project included a winning combination of an ATMIS – Advanced Traffic Management and Information System –, Intelligent Transportation Systems (ITS) and videowall solutions. Thanks to this it, over half of the entire Portuguese motorway network is managed from a single control room in Carcavelos powered by A-to-Be® ATLAS™ Platform. More than 3,000 different road-side equipment and well over one hundred thousand incidents are managed, disseminated, validated and analyzed through A-to-Be® ATLAS™ each year. Brisa Operations’ model, the Operational Control Center (CCO) and A-to-Be® ATLAS™ have enabled to mature from a motorway operator with dispersed local operations into an optimized and constantly evolving Operations Service Provider for multiple concessions.
Today’s world craves for economic efficiency, where specialized service providers – capable of managing large motorway networks from a single control center – is becoming common. This same scenario emerged in Brisa.
However, the driver for this change – in Brisa’s case – resulted from a privatization of the Portuguese state’s motorway operations and was in charge of operating and finishing construction of over one thousand miles.
Operations were managed from of a dozen regional centers with a set of 3rd party non-integrated tools, lacking standard procedures. In 2004, with a growing network – and a not so optimized dispersed operation –, Brisa created a single control room for its’ entire network, leading Brisa to build its own Traffic Management Platform.
A-to-Be® ATLAS™ emerged from this unique opportunity and quickly began solving problems from having a unified control room and a vast network where most market products didn’t quite rose to the occasion.
In subsequent years other concessions joined, with increasingly complex contracts and requirements – higher service levels, road availability, free-flow tolling, automatic incident detection, traffic counting – and these should be operated always from a unique central control room, supported uniquely for all operational and business needs.
The control room currently operates around 1,000 miles of roads and motorways, spread across six different concessions. Focused in delivering a quality service to travelers, it manages over 100 thousand incidents a year, relying on A-to-Be® ATLAS™ Incident Management without ever needing to worry about equipment themselves.
A-to-Be® ATLAS™ features a unified web-based user interface and a set of rule-based engines, alerts and synoptic, guiding operators as they focus on incident information and using this to trigger equipment interactions – such as VMS signaling and speed indicators.
Information is shared, delivering traffic information to travelers through web, mobile application and other channels.
Once incidents are resolved, Brisa manages business procedures such as incident validation, road repair management and insurance claims.
CASE STUDYAutomating Manual TollingWhen Manual Tolling evolves it becomes automated.
Automating Manual Tolling
Operation optimization has for long been a trend in order in Brisa. In 2007, following some field trials on controlled environments, Brisa’s Operation challenged A-to-Be to design a fully automated and auditable toll booth. It would target all toll collection scenarios, lowering operation costs and increasing service levels for road users.
A-to-Be devised a project codenamed eToll, starting on May 2008 in Brisa concession. Following this 1st. successful implementation, Brisa chose to adopt the solution on all its concessions, which ultimately resulted on over 300 units fully operational throughout Portugal, as of 2010.
The basic challenge was in optimizing human resources’ usage, fulfilling all toll collection scenarios. Also full compatibility with already existing systems and infrastructure would have to be assured. Lanes should be commutable (human operated or automated modes); Tolling processes in place within the Operator’s organization had to be redesigned.
For certain toll plazas and periods of the day, not only traffic can be extremely low, but the labor cost is higher, especially during night time shifts. If these toll collection points became fully automated, significant operational expenditure could be achieved. Besides all the technical and operational issues, human behavior and acceptance also had to be cared for. A new working scenario with remote operators, the customer learning curve, and the social impact were raised by the deployment of such machines.
As Brisa’s primary contractor for toll solutions, A-to-Be team used its 20 year experience on toll systems to devise the technical solution and design the operation workflows and interfaces.
Both hardware and software projects were managed in-house, along with supplier selection, production and deployment. Our innovation network also played a key role on specific phases.
Our R&D unit designed all prototypes and managed the entire tolling network management system and Back office software releases, along with high-level maintenance support. Our Logistics unit efficiently handled the product’s industrialization; Installation’s unit dealt with the tight scheduled and geographically dispersed deployment programs. Maintenance services’ unit commits daily so that the best possible operation levels of service are delivered to the road user.
From the Toll Road Operator perspective, operational costs were significantly optimized, and the transaction cost dropped. This implementation was a case-study, so much so that other road concessions’ operators were encouraged to adopt our solution.
Operation of automated toll booths revealed itself efficient on its purpose – major cost savings were a reality. Service levels increased, since every existing toll lane is now available without relevant cost increases.
As A-to-Be’s operation was integrated on the daily routine, opportunities for further return were identified: the handling of new devices gave room for new maintenance competences, and considering the operations scale, the potential for new external technical services and partnerships is a reality; moreover, considering the system’s highly detailed and real time cash monitoring level, money handling activities can be optimized, thus reducing even further the operation cost.
Client: Brisa Concessão Rodoviária
Facts & Figures
PROJECT REFERENCEA 16-mile four-lane futureHow tolling got changed in South Carolina.
Southern Connector Moves Beyond
A-to-Be was awarded in 2015 a 5-year contract following an open public tender by Connector 2000 Associations, Inc. (Connector). It included the IRP solution as a module for our CSC System to be supplied. The project incorporated as well Integration services, digital cameras, vehicle classification system, lane controllers, the license plate recognition system, and a new Customer Service Center (CSC) system (Back office and an Image Review system). The system included manual operator consoles, POS terminals and a PCI compliant Vantiv TriPOS transaction authorization and processing center. Moreover, we have built and integrated a card payment system for the manual lanes providing Southern Connector with the quick and secure way to accept all credit card types.
The scope of work included – for the entire concession described above – development and Integration services for both AET and manual ACM lanes, Digital cameras, Vehicle classification system, Lane controllers, License Plate recognition system, a new CSC BackOffice A-to-Be MoveBeyond™ and the Image Review system.
About Southern Connector
The Southern Connector is a 16-mile four-lane tollway facility constructed to interstate standards in the new location. The Southern Connector extends from existing I-85 at its interchange with I-185, in Greenville County, South Carolina, proceeds southeast and interchanges with the S.C. 153 Extension, continues east and interchanges with S.C. 20, with U.S. 25 south of the South Carolina Technology and Aviation Center (formerly Donaldson Center Industrial Park) and with Fork Shoals Road before turning northeast and interchanging with I-385 at its intersection with U.S. 276 and Standing Springs Road east of the City of Greenville, South Carolina, between the cities of Mauldin, South Carolina and Simpsonville, South Carolina.
This toll road currently operates 16 lanes (4 All-Electronic Tolling – AET, 4 Automated Coin Machines – ACM, and 8 manual lanes) in both main plazas and 4 tolled ramp lanes with both AET and ACM systems in place. Operations uses a team of 28 cashiers and supervisors working in shifts. Southern Connector average annual daily traffic is around 16,000 with a total of 8 thousand active transponders and 15 thousand pre-paid accounts.
CASE STUDYIntegrated mobility services with Via VerdeA new back office system for payments on the move.
Via Verde - integrating mobility like no other
The Via Verde back office system was developed using Brisa’s group internal competences and skills, both at managerial and technical level, combining the 30 years’ experience operating a unified network of more than ten different road operators and the technological development for both roadside and central systems. This effort was achieved combining a set of external resources, mainly as man-power for undifferentiated components, concentrating core and critical components close to our own resources and structure.
This system is able to enable payments for different service providers, ranging from motorway tolls, car parks, gas stations, ferries to McDonald’s™ McDrive®, with an integrated and full-spectrum customer account management, handling, validating and keeping track of millions of records. Performance is key, able to deal a daily work load in a couple of hours. By having a single central payment system, complexity on Service Providers is reduced, as well as for customer’s clarity on the process. By producing integrated invoicing, both customers and Service Providers benefit, whether through comfort or by reduced both investment and operational costs.
The developed and deployed core applications are responsible for:
- Mediation (review, validate and process Service Providers events; collects data from roadside systems; data validation for consistency and completeness);
- Provisioning (prepares and provides service information to the Providers; lists of valid/invalid OBU; exceptions and exempts; behavioral action);
- Rating (rates transactions, applies discounts, directs to proper account), Billing (invoices and manages transactions, cancelling, changing or managing refunds) and the Payment Gateway (integrates with payment providers, for
prepaid and post-paid accounts) manage customers’ payment, determining rates, invoicing and charging transactions;
- CRM manages new client accounts, support existing ones and their claims, accessible through all the channels;
- Enforcement is responsible for revenue loss prevention and recovery.
From the clients’ perspective these were the key factors which the systems’ implementation managed to attain:
- Ease of access and use with a geographic wide range of choices, across all service providers walk-in sites;
- Customer service with swift and flexible account management (such as aggregating several vehicles in a single account), several channels and responsive claim handling.
- Service Operator support by implementing discounts, integrated invoicing and reporting.
- Enforcement by adopting revenue assurance good practices and monitoring and auditing key points in the systems full-spectrum.
In 2013, this system managed 3.4 million client accounts, and processed 315 million transactions (almost 1 million each day in average), 60 thousand images reviewed and 10 thousand claims/processes per day.
Facts & Figures
CASE STUDYLife quality and mobilityVehicle access control solution for sensitive urban areas.
EMEL - Life quality and mobility
Lisbon has become one of the top world cities four living and tourism. The historical heritage of Lisbon is very rooted
in the architecture of the city. Those areas are increasingly sought after for 1st residence homes, but parking is
limited. Congested traffic and emergency access problems demanded for new practical and comfortable solutions.
A-to-Be® Access Control™ solution – initially commissioned by EMEL (Lisbon’s Parking and Mobility Authority) –
aimed to solve these problems.
The concept was to install a remotely operated vehicle access control system only accessible to selected users,
namely residents, merchants and public transportations. The identification is made by a DSRC (radio-frequency
Dedicated Short-Range Communication) on-board unit, already used for Via Verde services, including tolling.
The City of Lisbon, by using this concept in several other urban areas, managed to improve the quality of life of the
residents of these historical areas, increased safety and security and promoted mobility.
The biggest challenges were related with the historical architecture and sensitive nature of the area. Also, the current
layout and integration with city urban furniture was important. From a technological point of view, dealing with such
a large area to be monitored and controlled, and the absence of data and network infra-structures represented
additional hardships. All security and safety liaisons with fire brigades and police units would have to be guaranteed
right from the beginning.
The solution implemented benefit from the extensive know-how gathered in over 100 car parks, with the award
winning A-to-Be® Parking™ solution, also using DSRC tag with Via Verde. The infrastructure was installed using a
single point for each historical area, through a compact datacentre that serves all local equipment. A fibre-optic link
to the EMEL headquarters allows our Client to centralize operation of the entire system, made of several other
instalments. For emergency dispatch and accessibility, equipments have mechanisms for rescue and security forces
for direct and easy access. The results from the residents’ perspective is evident simply by walking the streets, free
of congestion, noise or pollution, while ensuring a place to park near home, without additional costs.
In sum, EMEL testifies that these implementations improved accessibility, vehicle circulation and flow, parking
capacity, security and, generally, quality of life.
It helped fighting chaotic car parking, vandalism and the degradation of public space, obtaining mobility,
implementing a parking policy as part of a broader transport strategy for the City of Lisbon.
CASE STUDYMcDriveYour Car is Buying You Lunch
McDrive – Your Car is Buying You Lunch
Success stories are all about «love» moments during a customer journey. This story is about A-to-Be LinkBeyond™ for DriveThrough solution relation with McDonald’s® McDrive™ and why people are loving it.
In a 10 million people country with 1/3 using an On-Board unit (OBU) from a single and integrated ETC system provider – «Via Verde» –, these travelers rely on this technology to a multitude of services. It all started with tolling but – as in life so many times happen – humble beginnings lead to greater things.
The challenge McDonald’s® launched at A-to-Be was to allow these 3 million car owners to use their OBU to pay for meals at McDrive™. They would have the chance to choose it as a payment method at each meal, and after
confirming the amount, the account is confirmed and billed, automatically interfacing McDonald’s own system and informing the attendant all is good.
All this is done in seconds, combining optic sensors to detect the presence, license-plate recognition for fraud enforcement, user interface displays and radio-frequency technology for interface with the car’s OBU. Behind the
curtain transactions rely on secure protocols and data transfer while allowing for management to configure each restaurant specific and individual parameters.
In 2016, there are already 11 restaurants from McDonald’s adopting our A-to-Be LinkBeyond™ for DriveThrough solution. From 4,000 monthly transactions in late 2014, the volume of operations tripled in 16 months only. And if numbers are your speciality, zero can be a powerful figure – zero, as in no fraudulent transactions. Ever.
The combination of having a full-proof OCR engine – working with any license plates in the world –, in place for redundancy and control, with the ability to interface with any OBU radio-frequency secure protocol has given each
unique client enough confidence to use the payment method twice each month, in average. All these transactions are integrated with a single bill, credited on the same account you use for mobility, tolling and commuting services.
This is how simple A-to-Be LinkBeyond™ for DriveThrough is. Your car is buying you lunch, but the challenge is on us.
CASE STUDYAll AboardThe Sado River ferry connection for vehicles connecting Setubal city with the
The Sado River ferry connection for vehicles connecting Setubal city with the southern peninsula Tróia was in need
of an electronic charging system that could be a real alternative to the current cash and pre-paid cards currently
A-to-Be®, through Via Verde Portugal, designed and implemented the system, integrating with the existing billing
system of Atlantic Ferries. This allowed ferry users to benefit from the installed On-Board Unit (OBU) and use it as a
payment mean. The project was completed within 2-month period, including from requirements’ definition to the
The main connection done in Setúbal links the city where the larger populated areas are with the amazing beaches
along Troia’s peninsula. Seasonality is a concern for the Client, Atlantic Ferries, who needs to:
- Guarantee payment service availability during low season on both sides of the river;
- Assure maximum throughput during high season.
The first aspect implies considerable operational costs, while the second is limited to the human attendant
performance. One of the challenge was therefore to create an alternative payment method which would allow
service availability during the whole year and optimize the payment performance. Integration with the existing
central back office system was mandatory and was a critical point in the success of the end solution.
All these concerns created a set of demanding project objectives, including the tight schedule. Within a 2-month
period the entire solution had to be working, risking revenue and service otherwise.
Solution and results
Once A-to-Be®’s analysts and experts understood the payment process and the architecture underneath it, we
began designing the solution and preparing all components so that nothing fails.
The driver is given the choice to use the attended lane or the automatic one, where he declares his choice by setting
the number of passengers and vehicle type. Although we have vehicle classification algorithms supported by our
AVDC, it was decided to adopt a declared class instead. A ticket receipt is handed out to the driver, who then
proceeds to the ferry queue. Once there, a supervisor confirms the payment status using the generated code,
clearing him for boarding.
The vehicle owner no longer has to rely on a excessively complex card system, where individual cards were needed
for both the vehicle and the passengers. If you happened to have vehicles of different classes, even more cards
were involved and each card has to be paid by the customer. As a result, and since the system proved to be very
efficient and convenient for both Atlantic Ferries and their clients, as much as 2/3 of all rides were using the ETC
For Atlantic Ferries, new marketing possibilities are now open, since there is a well-defined client to whom
commercial advantages may be drawn and offered to, thanks to A-to-Be® for Public Transport and LinkBeyond™.
CASE STUDYCentralizing Global OperationsIn 2004 a technological revolution occurred in Brisa’s motorways – from a di...
Centralizing Global Operations
In 2004 a technological revolution occurred in Brisa’s motorways – from a dispersed operational model with local
centers and non-standardized procedures into a centralized, uniform and optimized model. This was possible
thanks to the awarded A-to-Be® ATLAS™ solution which enables a central coordination for operations in complex
This project included a winning combination of an ATMIS – Advanced Traffic Management and Information System
–, Intelligent Transportation Systems (ITS) and videowall solutions. Thanks to this it, over half of the entire
Portuguese motorway network is managed from a single control room in Carcavelos powered by A-to-Be® ATLAS™
Platform. More than 3,000 different road-side equipment and well over one hundred thousand incidents are
managed, disseminated, validated and analyzed through A-to-Be® ATLAS™ each year. Brisa Operations’ model, the
Operational Control Center (CCO) and A-to-Be® ATLAS™ have enabled to mature from a motorway operator with
dispersed local operations into an optimized and constantly evolving Operations Service Provider for multiple
Today’s world craves for economic efficiency, where specialized service providers – capable of managing large
motorway networks from a single control center – is becoming common. This same scenario emerged in Brisa.
However, the driver for this change – in Brisa’s case – resulted from a privatization of the Portuguese state’s
motorway operations and was in charge of operating and finishing construction of over one thousand miles.
Operations were managed from of a dozen regional centers with a set of 3rd party non-integrated tools, lacking
standard procedures. In 2004, with a growing network – and a not so optimized dispersed operation –, Brisa
created a single control room for its’ entire network, leading Brisa to build its own Traffic Management Platform.
A-to-Be® ATLAS™ emerged from this unique opportunity and quickly began solving problems from having a unified
control room and a vast network where most market products didn’t quite rose to the occasion.
In subsequent years other concessions joined, with increasingly complex contracts and requirements – higher
service levels, road availability, free-flow tolling, automatic incident detection, traffic counting – and these should be
operated always from a unique central control room, supported uniquely for all operational and business needs.
The control room currently operates around 1,000 miles of roads and motorways, spread across six different
concessions. Focused in delivering a quality service to travelers, it manages over 100 thousand incidents a year,
relying on A-to-Be® ATLAS™ Incident Management without ever needing to worry about equipment themselves.
A-to-Be® ATLAS™ features a unified web-based user interface and a set of rule-based engines, alerts and synoptic,
guiding operators as they focus on incident information and using this to trigger equipment interactions – such as
VMS signaling and speed indicators.
Information is shared, delivering traffic information to travelers through web, mobile application and other channels.
Once incidents are resolved, Brisa manages business procedures such as incident validation, road repair
management and insurance claims.
CASE STUDYHigh-capacity parking solutionLisbon International Airport and Colombo shopping mall host the
High-capacity parking solution
Lisbon International Airport and Colombo shopping mall host the car parks with the highest traffic, regardless one consider volume or daily rotation. Both of them are driven by high customer levels of services and share a common aspiration – to lower the costs of park operation and minimise traffic jams or queuing near the park access lanes.
A-to-Be was invited to implement, in both of them, its award winning A-to-Be Parking™ solution, together with Via Verde’s clearing house. As a natural consequence, in 2005 EPA (European Parking Association) awarded our client, Empark, and A-to-Be solution the «Best Specialist Parking Product in Car parks».
The volume of traffic involved in both cases is a challenge by itself – over thirty entries and exit lanes and 3.5 million average customers per year in Colombo and a total of 1.5 million in all three parks of ANA’s Lisbon International Airport.
As an additional challenge, the distance between all three separate parking lots at the Airport was also demanding from a technical perspective. In this case, A-to-Be found a 3rd party park management system from ZEAG in place, which should be fully integrated – enters A-to-Be LinkBeyond™. All of these should be implemented without disrupting the intense 24×7 vehicle movement and at no time service was interrupted.
Both solutions were developed guaranteeing reliability and availability, with redundancy elements for increased service continuity. In Colombo’s implementation our solution handles over 2 million transactions per year, managing 10 entries and 15 exit lanes. As for the International Airport solution three independent systems were made available for assuring a reliable solution, keeping maintenance and operation simpler.
«This solution improved dramatically the operations’ performance and reduced coin and live money handling to almost nothing.» Vitor Mendes (Empark).
Since 2005 and 2008 both implementations are working smoothly and customer’s satisfaction is expressed in the growing annual figures. On the first month only, 35% of users preferred our automatic system and today this number exceeds an astounding 50%.
PROJECT REFERENCETolling (r)evolution in BrisaIn July of 2007, Brisa concession proudly inaugurated a new and complete tolling...
Tolling (r)evolution in Brisa
In July of 2007, Brisa concession proudly inaugurated a new and complete tolling organization and systems. The project, awarded to A-to-Be as the prime contractor, involved a dedicated Tolling systems design, contracting, installation, testing and maintenance for highways eleven motorways, totaling 1094 kilometers (680 miles) and 93 toll plazas.
It represented a new era, where all tolling critical systems went live, without any disruptions on service and road availability. Our team was responsible for the evaluating the of new technologies, the complete tolling systems development, upgrading and design, all procurement, production and logistics management, ending with a full systems’ testing and installation.
The client had even more reasons to be satisfied as this enabled several significant gains in cost control and revenue assurance, with 75% less heavy traffic toll leakage, an average reduction of 40% on equipment investment, and a return-on-investment of over two hundred and seven (207) million dollars. From them on, the advantages of having adopted the vendor agnostic architecture from A-to-Be became evident at the end of each equipment reinvestment cycle — negotiations with equipment vendors managed reduction down to half on previous prices.
PROJECT REFERENCELicense plate recognition for mandatory car inspectionsIn Portugal, legislation mandates that vehicle inspection centers (CITV) must
License plate recognition for mandatory car inspections
In Portugal, legislation mandates that vehicle inspection centers (CITV) must include license plate recognition (LPR) during the inspection process, for both light and heavy vehicles and motorcycles.
A-to-Be® partnered with ediprinter® (market leader for inspections’ central management systems with a market share above 80%, present in Europe and South America) to produce this integrated A-to-Be® Access ControlTM solution, which allow inspection centers to comply with new regulations.
This solution includes a central module for license plate association with the inspection report. Presently, this solution has been supplied for two of the major inspection companies, totaling 46 centers and over one hundred inspection lines and two hundred cameras.
Inspection report – The inspection file is concluded using the selected photos. The final report is composed with these and the associated image files are preserved in the server.
Integration – This solution is certified for a complete integration with market leader provider of Management Solution for Inspection Centers (GCIA), by ediprinter. Following legislation, it is during the braking systems test that the images are taken. Our solution interfaces with the available providers for these equipments.
Legal conformity – As legislated, our solution uses fixed optical equipment for license plate recognition, allowing also to identify the inspected vehicle during the brake systems testing. It integrates with the central systems, associating date, time and license plate, as well as other saved information. The end report uses these images and presents them together with the performed tests’ results.
Optional features – Not all inspection centers operate using the same equipment and procedures, so versatility is important for the solution design.
Tows and trailers – Light vehicle inspection lines can be installed with a predefined position for rear license plate capturing, allowing trailers’ inspection as well.
Motorcycles – Our solution is also prepared for two-wheeled vehicles’ inspection.
PROJECT REFERENCEIllinois Tollway ATPMIllinois State Toll Highway Authority (ISTHA) awarded a contract to A-to-Be
This contract is for the purchase of Automatic Toll Payment Machines (ATPM) valued up to 33,2 million US dollars.
In the beginning of 2017, the board of Illinois State Toll Highway Authority (ISTHA, also referred as The Illinois Tollway) unanimously voted to award a contract to BIT Mobility Solutions, LLC (BMS) for the purchase of Automatic Toll Payment Machines (ATPM) valued up to 33,2 million US dollars, following a public open tender.
BMS is a US company registered in Denver, Colorado, subsidiary of A-to-Be®, its single shareholder. It is the company authorized to license and distribute A-to-Be® products and solutions, for a closer contact and active presence in the North-American market. This new contract award is a consequence of A-to-Be® extensive background and references in the tolling and mobility industries, pursuing its international strategy.
ISTHA is replacing its current Automatic Coin Machines with ATPMs, which shall interface with the existing lane equipment and provide revenue capture and accounting information for cash and credit/debit card transactions. The contract includes the supply, installation and warranty services of up to 270 ATPM, with the possibility of maintenance services.
Illinois Tollway is an agency of the State of Illinois which exists to provide for the construction, operation, regulation, and maintenance of a system of toll highways within the State of Illinois. Its main revenue is derived from the tolls it collects from users. As of 2016, it maintains and operates 292 miles (470 km) of tollways in 13 counties in Northern Illinois, comprising five routes:
Jane Addams Memorial Tollway (I-39/I-90/US 51).
Veterans Memorial Tollway (I-355).
Ronald Reagan Memorial Tollway/Chicago–Kansas City Expressway (I-88/IL 56/IL 110).
Tri-State Tollway (I-41/I-80/I-94/I-294/US 41).
Elgin-O’Hare Tollway (IL 390).
Its 2017 budget and funding commitment of nearly $1 billion to support the sixth year of its 15-year, $12 billion capital program, Move Illinois: The Illinois Tollway Driving the Future, will position itself to continue expanding and improving the tollway system, deliver technological innovations, create greater opportunities for small, diverse and veteran firms and meet the needs of Illinois’ customers and communities at every turn.
PROJECT REFERENCERemote cashier in Atlantico tolling operation
Remote cashier in Atlantico tolling operation
New Automatic Tolling Machine system design and implementation in AEA, Auto-Estradas do Atlântico is our
second biggest client for the automatic toll payment machines.
As of today, the client has fully operational ATPM units installed in over 55 lanes in its two major motorways, namely
highways A8 and A15, totaling 85km and 20 toll plazas. A-to-Be®’s project scope included:
New automatic tolling machine (ATPM) conceptual design.
New machines procurement (tender and contracting).
New machines network installation.
New system testing and initial operational setup.
PROJECT REFERENCEAn Open-Road with 3rd party integration
An Open-Road with 3rd party integration
A-to-Be® and Indra Sistemas Portugal, SA where the prime contractors and its scope of work included the complete Tolling Systems design, procurement, contracting, installation, testing and operation monitoring. Indra was responsible only for the Commercial back office and integration with CRM. All values of services and contract referred here are only for A-to-Be’s contract part. In this all-electronic tolling environment contract, A-to-Be applied its expertise in all of the following areas:
Centralized Toll Host (Functionality/Hardware-Software/Reporting /Data Storage/Archiving);
Toll Zone Controllers (Functionality/Hardware-Software/Data Storage);
Automated License Plate Image Capture and Processing (Video Processing System);
Digital Video Toll Audit systems;
Automatic Vehicle Identification (AVI) via RF transponder;
Automated Vehicle Classification (AVC);
Automated Maintenance and Inventory Management Systems;
Toll System Analysis, Design and Documentation;
Toll System Development and Testing;
Toll System Implementation and Migration;
Systems Hardware and Software Maintenance.
This project involved 16 Open Road Toll canopies of 6 lanes each, along the 217 km motorway, including AVI (Automatic License Plate Recognition – ALPR), AVC through laser profiling, auditing and video enforcement in a contract including equipment and services and a maintenance contract for a 27-month period. We trained a local
team of SCUTVias technicians to guarantee first line of hardware and systems maintenance. Our maintenance contract includes bug fixing and 24×7 remote support, with problem solving capabilities at a distance as well as to dispatch one of our 40 stand-by maintenance experts with dedicated vehicles.
In 2012 only, this tolling system processed over 40 million transactions, of which 27 million AVI transactions (RFID On-Board Unit) and the remainder 13 million transactions used Video tolling. This equals a total revenue of about
75.5 million US dollars.
PROJECT REFERENCE«Wild! Van de spits»Leveling demand through incentives
«Wild! Van de spits»
Wild! van de spits is a peak time (congestion) avoidance project in Rotterdam region. The end client (Grantor) of this avoiding peak time project is “De Verkeersonderneming”, a public entity created to reduce congestion in Rotterdam.
The basic “out-of-the-box” concept behind the service is to positively reward drivers that change their behavior by avoiding to drive at peak hours on certain heavily congested roads, instead of the traditional measure, which is based on tolling those roads. This represents an innovative “carrot” approach instead of the usual “stick” approach to managing congestion. The business case for the Grantor is related to both delaying heavy investments in infrastructure and reducing travel times when it matters, at morning and evening peak times.
The main roles of our client (BNV Mobility) in Wild! van de spits are customer acquisition, customer relationship management, avoidances control and rewards payment. For that, BNV commissioned A-to-Be® MoveBeyond™ as a full Back-Office (architecture illustrated below), handling all back-end processes, such as fraud and privacy assurance or reporting to the Grantor.
The rewarding scheme involved a certain complexity, given that it takes into account the specific month day count compared to the reference level, it uses a based point mechanism to credit the non-avoidances usages.
Also the integration between back office and CRM tool demanded a tight integration development between the core functionalities and the CRM component, allowing the service desk to have all the project information built in in the CRM interface. Fraud detection processes were conceived to analyze participants’ past behavior and identifying potential fraud users. A post follow-up process automatically sends emails to the participant ask for explanations and/or open cases to the service desk team for handling. Reward payments are done through bank transfers (SEPA based) and recharges use transportation card (OV ChipCard) interfaces.
The main business processes delivered in WildvandeSpits project are:
- Recruitment of participants by direct mail;
- Determining reference level of participant;
- Process applications (invited participants and ‘spontaneous’ applications);
- Selection of participants;
- Process subscriptions;
- Registration trips and “no trips”;
- Enforcement (fraud prevention, -detection and – management in projects with financial rewards);
- Communication with participants (questions, issues, suggestions, compliments etc.) ;
- Management of complaints;
- Quality control (service, technology, data etc.);
- Reporting (participants, results, quality, progress etc.);
- Fulfillment (statuses of participants, completion of surveys, meeting conditions to participate);
- M&C maintenance / interventions (keeping participants active and involved);
- Processing mutations in personal data and implications of this (does the participant still meet the conditions to participate?);
- Debt management;
- Processing exits.
Project results have been above expectations with already 5.000 participants and a 42% peak hour travel reduction among participants.
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CASE STUDYATLAS, with a view to the Rocky Mountains
ATLAS, with a view to the Rocky Mountains
Northwest Parkway was in need of a solution to integrate operations control in critical areas such as traffic management and road assistance. The ambition was to have a single platform to both receive information from what is happening at the roadside, but also to inform and interact in a timely fashion.
Assured by their continued performance and service support, Northwest Parkway’s awarded A-to-Be® in 2016 the supply for an ATMIS — Advanced Traffic Management and Information System. Looking into the running implementations of A-to-Be® ATLASTM it was evident that the needed features and functionalities fulfilled the requirements, working smoothly on 1,300 miles networks, involving complex interaction between assistance mobile fleets, tunnel automated systems, information dedicated broadcast channels and a complete and service-oriented customer support response. The commitment was to easily integrate all devices and subsystems spread across the road network, a promise A-to-Be® was confident in, despite the demanding project calendar and deadlines. Northwest Parkway now has a web browser-solution with complete and timely coverage of the entire network and assets – in each segment, detailed information is produced. A small central operation center is rapidly activated using myVideoWall functionality, from wherever and whenever the authorized operators need to. Continuous auditable operations allow for data security and accountability, as a guarantee for professional standards and demanding levels of service.
The operation room is able to access an updated list of incidents, and to register new incidents with a quick activation of information subsystems accordingly, such as variable message signs and assistance mobile staff with the indication that there is something happening that requires the driver’s attention, acting preemptively to avoid further complications. All interaction and contacts made during incident management are recordable and associated with the process. A geographic view of the operations on the ground is possible, tracking the fleet, both internal and external. All cameras are remotely operated and their archive footage and record functions available. The insurance process following an incident is also covered, documenting with all relevant data and footage.
The planned road works are loaded into A-to-Be® ATLASTM so that their execution is controlled and managed, maintaining centralized historical data for both larger planned interventions and maintenance repair works. As for the equipment maintenance, A-to-Be® ATLASTM Maintenance allows Northwest Parkway to actively control issues and requests, with a close control of Service Level Agreements (SLA) and a real-time view on alarms and complex situations resolution. Regardless of where the operational manager is, A-to-Be® ATLASTM News delivers him custom alarms, following custom-defined rules. This allows immediate notifications for special incidents (e.g. «Ice on pavement», «Accident»), whether these are generated inside or outside A-to-Be® ATLASTM.
PROJECT REFERENCETunnel VisionMultiple tunnel implementations of A-to-Be ATLAS
A-to-Be has multiple tunnel automation and telematics systems delivered in recent years, of which the following are a short selection. This enabled that clients could now manage tunnels in a unified way together with the remaining infrastructure, thanks to A-to-Be ATLAS™.
- Gardunha Tunnel, Portugal, 2014
A-to-Be created and installed a VoIP based segmented broadcasting system for the SCUTvias’ tunnel in Gardunha, (Fundão, Portugal). This project included a maintenance contract currently in effect since January 2014.
- Tunnel network for Brisa, Portugal, 2010
A-to-Be delivered a multitude of automation systems in Montemor tunnel — closed circuit video cameras, emergency call boxes, variable message signs —, all integrated with the central system — A-to-Be ATLAS™, all currently in operation in Montemor, Mato Forte, Carenque, and Águas Santas. On a later project phase additional systems were integrated in ATLAS, namely ventilation, lighting, energy, fire detection, and signage. In Mato Forte tunnel a broadcast system was delivered and integrated.
- Tunnel integrated network for AELO and AEDL, Portugal, 2011
Using its ATLAS tunnel module, A-to-Be was awarded a contract for the integration and supply of tunnel automation systems, with the following components — CCTV, emergency boxes, Variable message signs, lane and speed control signals — delivered in the three tunnels of Telheiro, Covelo and Seixo Alvo, as well as the urban tunnels of Soares dos Reis and Avenida da República.
- Tornada tunnel for AEA, Portugal , 2011
A-to-Be also integrated automation systems for CCTV, variable message signs, lane control signals at Tornada and Cela Velha tunnels for AEA (Auto-estradas do Atlântico).
- Gardunha Tunnel, Portugal, 2014
CASE STUDYWhen a Videowall Got Smarter
When a Videowall Got Smarter
By 2014, Brisa previous video-wall solution had reached its lifetime — a better and newer solution was in high demand. The high maintenance costs and energy consumption, combined with the inability to get timely support and parts, leaving new video codecs in need of integration.
This led to a development project and the supply of a complete solution. This was the moment when Brisa took the opportunity to include other requirements it had been postponing, such as:
– The ability to have up to 50 displays in a single matrix;
– Supporting Full HD 1920×1080;
– Supporting video signal DVI-D, HDMI and display ports;
– No rows nor columns limitations, with different ratio configuration;
– Having all video codecs used supported, or even new ones in the future.
A-to-Be® developed A-to-Be® VideoWallTM solution that, beside solving all pending issues, implemented new requirements, using A-to-Be® ATLASTM graphical interface to manage and configure the video-wall, assigning content to the display matrix. The results speak for themselves:
– Extending MTBF over 8 years;
– Enabling easy LCD replacement procedures without disruption of service;
– The ability to perform remote maintenance;
– Having choices — working in a multi-OS (e.g. Java, Windows, Unix) and being agnostic to the display technologies used in LCD, projectors and neutral to video stream codecs suppliers, ONVIF standards included;
– Better operation flow — using native video sequences, no disruption in video source change with native seamless transition and improving by up to 5 times the speed when compared with the previous solution.
Resilient — with the ability to recover itself from failure scenarios (e.g. power outage, preventive and routine maintenance procedures), recovering to the status prior to the external failure.
PROJECT REFERENCEBrisa concession maintenance services
Brisa concession maintenance services
This 2002 contract (renewed in 5-year cycles and currently in operation) includes the maintenance of a vast field of roadside equipment and systems, covering all Brisa Concession network, namely 800 tolling lanes (both manual
and electronic, classic and open road tolling). The service provides a 24×7 all year round support from a technical helpdesk and a mobile specialized workforce.
The A-to-Be® Monitoring™ services provided are 24×7 repair maintenance, technical remote helpdesk, routine maintenance with mobile team, software support for tolling and telematics systems, and systems remote monitoring. Our maintenance contract includes hardware and software routine and repair maintenance, namely bug fixing and 24×7 remote support, with problem solving capabilities at a distance as well as to dispatch one of our 40 stand-by maintenance experts with dedicated vehicles.
The systems involved and implemented in the contract are 1102 SOS, 500 CCTV, 193 VMS, 38 traffic sensors, 1 weighing station, 23 weather stations, 88 toll plazas, 550 manual toll lanes with ALPR, 255 channeled ETC lanes with ALPR, entire optic-fiber network, 47 manual toll lanes, 20 channeled ETC lanes, 1 double canopies ORT sites (6 lanes) for automatic vehicle identification and detection, video-tolling, ETC, auditing, enforcement, and a complete Operations Center fully equipped with workstations. Video-wall, servers’ data center, and radio transmitter.